Frequently asked questions
Everything you need to know before renting.
Bookings
How do I book equipment?+
Choose your equipment and dates, then send a request. We confirm availability and details with you by WhatsApp or email.
Is my booking confirmed when I send the request?+
No. Your request is pending until our team confirms availability and terms.
Delivery
Do you deliver to my hotel?+
We deliver to hotels, resorts and villas in the Punta Cana area. Coverage and any fee are confirmed for your address.
How does pickup work?+
We agree a pickup time and place at the end of your rental — usually the same place as delivery.
Equipment
Which equipment should I choose?+
Scooters suit longer distances; wheelchairs suit full support; walkers suit those who walk with some help. Message us and we'll advise.
Prices & payment
How are prices calculated?+
Each item has a daily rate. Final total, payment method, deposit and cancellation terms are confirmed when we reply.
Support
What if I have a problem during my rental?+
Contact us right away on WhatsApp or by phone and we'll help.